Join Mark Henry as describes the advantages of moving up the ITSM levels to become a proactive service.
From device discovery to performance and fault management, Opmantek’s network management solutions provide cradle to grave coverage for IT shops of every size. Join this 40-minute session and learn how Opmantek’s comprehensive suite of tools can replace some or all of your existing solutions.
- From point solutions to integrated process improvement, understanding Opmantek’s suite of tools
- Small business to service provider workflow support
- Whats covered under Support & Maintenance
Support Links:
- Follow along with the Slides
- Monitoring Business Services
- Automated Remediation
- [Webinar] Developing a strategic NOC service
- [Webinar] How to improve Network Performance by 50%
- [Wiki] Open-AudIT Community Wiki
- [Atlassian] 4 Must Haves for IT Metrics and Reporting
- [ITIL News] What is Service Reporting from an ITIL Perspective?
- [ITSM Watch] Service Measurement & Reporting Across the ITIL Service Lifecycle
- [UC Berkley] Secure Device Configuration Guide
- [CIS] CIS Controls
- [CIS] CIS Benchmarks
- MySQL Tutorials
- MariaDB Tutorials
