Improve Mean Time to Resolution Using NMIS Automated Base Lining
By Sharon Hunneybell, Community Manager, Opmantek.
Managing a large complex environment with ever changing operational states is challenging. Several of our engineers who previously managed shifts in large 24hr Network Operation Centres described how they used Automated Live Base Lining when starting a shift and during shift handovers to immediately understand a network’s current health and recent history. NMIS Live Base Lining was able to provide them with a fast synopsis of current network stability and an ability to quickly drill into the most relevant occurrences.
Live base lining is achieved by automatically calculating a single “network wide” health metric, reachability metric and availability metric as seen in this graph.
The secret to showing engineers where to look for deteriorating conditions is that the current state (metrics) of your network are then continuously compared against a rolling period (configurable, last 8 hours by default) to see whether performance is deteriorating or improving. This is done not only on the network as whole but also on subsections (groups) of your network.
Status trends are reported visually using arrows to show if health is improving or declining. You can then drill-down into more detailed KPI data for an individual device.
The visual alerts, along with the ability to very quickly access detailed information relating to performance deterioration allow an organization to identify issues and make corrective decisions faster – vastly improving mean time to resolution (MTTR).
For more detailed information about Live Baselining, there is an in depth article available in the Wiki.
This feature is also explored in more depth in the ‘NMIS – Top 10 features you can’t live without’ webinar, which is available as an on demand recording here.
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About the Author:
Sharon Hunneybell is the Community Manager at Opmantek and was recently named an ‘Innovation Champion’ by the Queensland Government. Driven by a passion for technology, innovation and collaboration, Sharon is an active contributor to the Queensland ICT and startup community and has over a decade of experience in IT project management and BA roles. Follow her on Twitter @shazzybell78.