March 26th, 2020
How RMM Solutions Can Prepare Enterprise Teleworkers For COVID-19
By Jessica Hall
COVID-19 has caused a wide range of employers to reassess their workplace arrangements. More workers than ever before are being asked to ‘telework’ but many don’t have experience in this kind of work or don’t really understand what it means. Basically, teleworking doesn’t just relate to using the telephone. It is a remote style of work from home that utilises automation solutions, internet, telephone, and email resources. Now, most workplaces are trying to quickly adapt to teleworking arrangements, and there are many RMM solutions that can prepare enterprise teleworkers for the realities of COVID-19.
If we cast our minds back, in 2018, according to the US Bureau of Labor Statistics, only 24 per cent of USA employees did some or all of their work from home. This figure was slightly higher in Australia, with the Australian Bureau of Statistics reporting around 30% of Australians telecommuting for at least part of their working week. In light of the global pandemic, now almost all workers who are still able to work are being asked to work from home.
Harvard epidemiologist William Hanage recently said that “everyone who can work from home should work from home”, and workplaces are undertaking rapid workforce planning to make this happen. Scalability and flexibility are key during these uncertain times, as no one is certain how long these measures are likely to last, and whether businesses might be expected to take their entire operations online for extended periods.
That’s where RMM solutions come in. RMM (Remote Monitoring and Management) software is a kind of software that has been designed to assist in managing IT services remotely. Basically, this means a computer or network can be managed from a remote location by installing software and monitoring or managing activities over a secure network. As COVID-19 continues to place strain and insecurity on global markets, it is important to understand how RMM can prepare employers for what is ahead.
Scalability and Control
An SaaS-based RMM system will give scalability and control as organisations’ working conditions change under COVID-19. Under this kind of system, management configuration can be adjusted as the size of the network increases. That means if the number of remote workers increases, the network will able to cope and teleworkers won’t be subject to unnecessary interruptions. Software like Opmantek is deployed either from the cloud or on-premises, but ownership of the database and control over its architecture remains with the client. So even if the situation worsens and network strain increases, adjustments can be made and the quality will remain stable.
Flexibility of Integration
Right now, few of us know what will be happening tomorrow, let alone in the coming months. RMM software gives flexibility in integration so that not everything within the network environment needs to be replaced at once. Network environmental diversity is possible and allows for a gradual rollout of teleworking within an organisation with a range of integration options and support.
Switching to an RMM system will mean that teleworkers will not only be prepared for COVID-19, but for the inevitable digitally connected future ahead. Many organisations will likely find teleworking to be favourable to their business once implemented, and an added bonus of software for MSPs (managed service providers) securing unlimited scalability. The number of connected devices is undoubtedly going to increase in the near future for most businesses, so the ability to grow and scale to meet operational needs is imperative.
It’s clear RMM has unlimited potential for assisting teleworkers to adapt their working habits and should be part of any remote workforce strategy. To better secure the success and increase the readiness of your business’s operations during these unprecedented times try Opmantek’s RMM solutions.