[Case Study] BG Unified Delivers 100% Network Uptime to Clients Using Opmantek

[Case Study] BG Unified Delivers 100% Network Uptime to Clients Using Opmantek

This Case Study covers how we help organizations to deliver 100% network uptime to their clients and show them how to leverage more insights into the projects they’re working on. The following case study details actionable guidance that strengthened Infrastructure, Security, Networking, and Voice technology experts BG Unified’s capabilities. Download the asset below.

Key Points:

Who

The BG Unified Solutions team consists of experts in different technologies like security, voice, load balancers, WAN, WAN optimization, Cloud, and Cisco Technologies. As experts across different technologies, their focus is to provide competitive, affordable and Unified Solutions to our clients.

Challenge

BG Unified is a business that is built upon their clients trusting in the services that are delivered, whether that is infrastructure, backup, email, database or platform as a service, Saurabh Sareen (Sunny), BG Unified Solutions Co-Founder and Managing Director, aims for, and delivers, 100%uptime to his clients.

Situation

“My services include petabytes of storage, over 200 terabytes of RAM, premium DNS and much more. These are premium products that my consumers rely upon, they are highly secured and I don’t tolerate downtime so I do everything I can to ensure that remains true” says Sunny. “Any service we deliver is managed and delivered from multiple locations and this ensures that if any node or cluster goes down, the service remains up,” says Sunny, BG Unified Solutions Co-Founder.

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Concerned with Log4Shell or Log4J Vulnerability?

Concerned with Log4Shell or Log4J Vulnerability?

Every Christmas for the last while we have been getting security alerts, last year we got the issues with Solarwinds and this year we got Log4Shell/Log4J CVE-2021-44228 with a CVSS score of 10 (the highest score).

 

Is the Log4Shell or Log4J vulnerability an issue for Opmantek?

No. Opmantek products do not use Java or Log4J, see more details here: Opmantek Products and Apache Log4J Vulnerability.

What is the Log4Shell Vulnerability? 

The Log4Shell is a zero-day vulnerability in Log4J, which allows attackers to execute arbitrary Java code on the remote computers, including accessing sensitive information.  The CVSS score is 10, the highest possible score.  You can read more details here: Log4Shell – Wikipedia.

 

What is Apache Log4J?

Apache Log4J is a popular library used by many products written in Java.  It provides a consistent way for applications to log messages including information, debug, errors, etc.  It has become the primary way Java applications do logging and is widely used.

 

How can Opmantek help you find computers that are using Log4J?

Log4J is a Java library which means that there are files installed onto the computer which Java loads when it runs the program.  You can search for these files using Linux commands and determine if the files exist on the server.

 

You can find a handy How-To guide here: Using opConfig to Detect Log4j on a server


The Log4Shell vulnerability is a serious one and should be treated as such.  Opmantek’s software is not vulnerable to Log4Shell, and if you are using Opmantek software you can use opConfig to assist you to find the computers which need to be patched.

 

How to stabilise & audit using network configuration and compliance monitoring

How to stabilise & audit using network configuration and compliance monitoring

What is Network Configuration and Compliance Monitoring

Network Configuration and Compliance Monitoring (or NCCM) is a system that works closely with all devices in a set network, transmitting and receiving data from a wide range of devices to ensure that everything is acting in a compliant manner. In addition to this, NCCM can ensure that your devices are configured correctly, and in the case that they are not, can schedule reconfigurations at a time that is convenient to the user.

Automating NCCM processes is often required because companies often have thousands of devices that cannot be handled manually, making the entire process far simpler and more accurate through automation. One example of an NCCM is Opmantek’s “NMIS”, a network management system designed to offer comprehensive information to network engineers to assist in the diagnosis and resolution of network problems.

Change detection and rectification

When dealing with a device configuration, there are relatively few commands that you need to be aware of to know exactly how it is set up. In theory, by remembering these and applying them to a new device, it should act identically to the previous one. When these configurations change and nobody is informed, however, it can become incredibly difficult to replace the device should it become faulty.

By implementing effective change detection, which discovers any configuration adjustments in a device, you can stay on top of all of your device configurations and replace them with ease. Additionally, you can receive alerts to let you know of every configuration change, and how many times the configuration has changed. This change detection can be used with products such as “opConfig”, which processes and records configuration changes across entire networks.

Device configuration changes

The configuration backups are all saved without restriction, so reverting to any previous configuration is incredibly simple. Your NCCM can keep hourly backups of your configuration settings, allowing you to revert a previous device, router or switch to a previous version when the device was working as intended. This will either resolve the issue or inform you that the issue is likely with the hardware in use (in which case you can simply install new hardware with the successful configuration in place).

Servers and network scanning

In addition to tracking the configuration of your devices, it’s also possible to use an NCCM as a performance tracking tool. By performing automated network management, the system is also taking in significant amounts of data, including the levels of packet loss within servers over a set period of time. This can help you in an audit to establish whether the performance of a particular server is degrading. If the performance declines, you can compare this data with configuration changes to ensure that your network is using the optimal settings, and resolve the issue without having to go through a more thorough investigation of your network. The data is already collected and ready to be analysed.

Try Opmantek’s products

If you’re interested in Opmantek’s range of products and would like to learn more, listen to Packet Pushers’ episode with Keith Sinclair, or contact us today. We are proud to offer effective solutions to IT departments, providing meaningful and actionable data to assist in the troubleshooting process.

[Case Study] Nextlink Takes Network Management to the Next Level with Opmantek

[Case Study] Nextlink Takes Network Management to the Next Level with Opmantek

This Case Study covers how we take organizations from reactive to proactive with the ability to scale and leverage more insights into the projects they’re working on. The following case study details actionable guidance that strengthened internet service provider Nextlink’s Network Management capabilities and took them to the next level. Download the asset below.

Key Points:

Who

Nextlink Internet is an internet service provider delivering high-speed internet and voice services throughout Texas, Oklahoma, Kansas and Nebraska. Since 2012, Nextlink has become one of the largest wireless internet service providers in the nation. 

Challenge

Nextlink wanted to improve the stability of its automated provisioning system as well as its network. Nextlink’s previous monitoring system would send an alarm if one of the previously configured rules was triggered, but it didn’t provide the solution that they were looking for.

Situation

“Our fast-paced operations are growing every day, so we need something that can grow with us,” said Jordan Long, Director of Network Operations, Nextlink. “We wanted something that would not just assist with our operations center, but an automated solution that would monitor for issues throughout our platform, automate the troubleshooting tasks and make configuration changes when an alarm was raised. We also wanted a solution that could share data about our operations to drive new projects.”

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Why Configuration & Compliance Management Is Crucial

Why Configuration & Compliance Management Is Crucial

Network security is of paramount concern for all businesses in 2021 and beyond, one facet of network security that should be at the forefront of most organizations is Configuration and Compliance Management.

Creating and enforcing configuration and compliance management ensures that all your network devices are configured to meet your organisation’s standards and requirements. It also encapsulates all connected devices and helps identify potential risks.

The average cost of a cybercrime attack on an Australian business is $276,323. It then takes a company an average of 23 days to recover from an attack, this stresses the importance of having configuration and compliance in place. Simple processes for opConfig involve backing up all configuration data of your network devices, comparing configuration between your devices, and creating events when configuration changes. When it comes to recuperating from an attack or fixing the problem caused by a breach, heavy losses of time and money are a continual variable amongst many businesses, these are reduced by using opConfig if they occur at all.

Unauthorised devices, installing non-compliant software, or user errors are just a few ways of how systems can be compromised. From Open-AudIT to monitor new devices on a network or non-authorised software installation to using opConfig to monitor default passwords enabled, these risks can be reduced.

 

Early warnings are paramount to network security

Early warnings are essential for network security. If you can detect a security or compliance breach early, it’s easier to stop and prevent damage. But most companies don’t have the tools they need to do this effectively. Despite this, Opmantek senior engineer Mark Henry said many IT systems were running with low-scale early warning solutions.

“Generally speaking, a lot of the customers that we talked to, who haven’t adopted NMIS (Network Management Information System) as their network monitoring solution, are sitting down around the level zero or level one area (Gartner’s IT Service Management Maturity Model). That’s also the same for many kinds of low end, off-the-shelf, free or open-source monitoring solutions,” he said.

The truth is that most companies don’t have the time or resources to monitor their networks 24/7. Using NMIS, a reliable and robust monitoring system, means you don’t have to.

 

The benefits of an integrated network management information system

Network Management Information System (NMIS) is an open-source network management system that provides real-time monitoring, configuration, and troubleshooting capabilities. It’s used by many companies worldwide who are looking for ways to manage their networks efficiently, integrating this with other modules that Opmantek offer will help build an efficient and effective strategy to help mitigate network security risk.

Open-AudIT can be installed onto Linux, Windows, or Virtual machines and once installed, needs only credentials and a subnet to discover all the devices attached to that network. Integrating Open-AudIT and NMIS is incredibly easy, Open-AudIT will discover all the devices on your network and with a click of a button, they will all be managed by NMIS, read more here. Integrating opConfig into this is a matter of importing the nodes from NMIS and then creating/applying a credential set for that node, detailed here. From here, we have a system in place that will discover any devices on your network, monitor all software installations, monitor the status/availability of devices, and report on any configuration changes.

 

To test this out on a lab network, download Opmantek’s virtual machine, with everyone installed and ready to go, and see how easy it is to get ahead of network issues.

4 Best Practices For Automating Your Network Management

4 Best Practices For Automating Your Network Management

This excerpt comes from a blog originally posted on MSP Insights

Murphy’s Law states: “Anything that can go wrong will go wrong.” Equipment always breaks when you’re on vacation, often when the on-call engineer is as far away as possible, and with little useful information from the network management software (NMS).

 

It’s critical for a network to be available 100% of the time and always performing at 100%. Network management is a core component of IT infrastructure that is put in place to minimize disruptions, ensure high performance, and help businesses avoid security issues. Network architectures and networking products handle the brunt of the work, but management tools and technologies are essential for picking up the slack and allowing the shift from reactive to proactive strategies.

 

Network automation can automate repetitive tasks to improve efficiency and ensure consistency in network teams. Ultimately, automation will improve the meantime time to resolve (MTTR) and drive down the total cost of ownership (TCO). Network automation enables staff to gain process and configuration agility while maintaining compliance standards. It will help simplify your network and lower maintenance costs.

 

Save Time And Money With Automation

According to Gartner, “The undisputed number one cause of network outages is human error.” As humans, we all make mistakes, which is why businesses must have comprehensive automation in place. Automation can reduce the likelihood of issues being missed by ensuring consistency and reducing the need for tedious manual configuration. It also can save time, money and improve productivity. The following are four steps organizations can take to build a reliable and agile network through automation.

 

1. Implement Operation Process Automation (OPA)

OPA is about getting the right systems in place to automate repetitive operational tasks to improve efficiency and ensure consistency in operations teams. OPA delivers process automation specifically to IT and network operations teams. As well as emulating actions that network engineers take within a network management system, OPA also can perform advanced maintenance tasks, assist in the interpretation of network data, and communicate effectively with other digital systems to categorize, resolve, and escalate potential network issues. Ultimately, OPA is about improving the MTTR and decreasing the cost of operations.

 

2. Improve Configuration Management

When considering automation solutions to scale your business, a critical variable to consider is time saved through automation compared to the amount of time tasks take if performed manually. A significant amount of administration time is consumed managing configurations and firmware updates, which could be better spent on proactive tasks. Organizations looking to become more efficient should consider an automated network management tool that integrates configuration management to reduce the risk of human errors and enable easier implementation of network-wide changes. This concept is not new, and it is the fundamental basis of making impactful decisions on how your organization can scale.

 

3. Single View Multi-Vendor Support

Most networks are composed of elements from multiple manufacturers. This can create challenges when overseeing the elements of each management system. A better, more efficient approach is to find and deploy management tools that offer true multi-vendor support. This will reduce the number of tools needed for day-to-day tasks and eliminate the need for learning and maintaining multiple management tools, which will improve operational responsiveness and efficiency.

 

4. Policy-Based Management Systems

Many common network administration activities should be handled by the network management system automatically. These systems should not require repeated configuration but be configured through a policy that captures the business rules and ensures that devices are handled consistently. Automated device discovery and classification is another important aspect, automatically determining what the device is, what to monitor, and what type of alerts and events will be generated, all without human intervention.

 

Combining People And Process Automation

According to Forrester, 56% of global infrastructure technology decision-makers have implemented/are implementing or are expanding/upgrading their implementation of automation software. It’s important to note that automation does not mean the replacement of individuals. Instead, it can benefit IT workers, by transferring routine and tedious elements of managing networks to machine learning models that can reduce the noise from the vast number of alerts and notifications. For organizations that are looking to scale, a combination of people and process automation will yield the best results book a demo from our experts to learn more.

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