Key Points Discussed:
- Hardware Asset Tracking
- Application Monitoring
- Anomaly Detection
- Remote Configuration Management
- Automated Event Remediation
If you are an IT manager coping with the sudden adaptation to an online businesses structure, these 5 Opmantek product features and tools will help to provide you with peace of mind that everything is under control, and if you’re are an Australian Healthcare or Government organisation you can apply to have the entire commercial suite of Opmantek network management and IT Audit tools provided FREE of charge under our COVID-19 Software Relief Program.
Hardware Asset Tracking
Conduct a digital audit of your infrastructure and hardware to keep track of when devices were last seen and where.
Keep an eye on the performance of private cloud and SaaS applications that may be slow or underperforming due to higher than normal traffic and other response issues.
Let Opmantek’s machine learning, trending and event management modules alert you when unusual activity occurs on your network or to any of your networked devices.
Remote Configuration Management
Monitor, track and update the configuration of core network infrastructure including security settings and firewalls remotely and get alerts of any unauthorised changes. Roll out and roll back new device configurations manually or automatically in seconds.
Automated Event Remediation
Use the Event Management scripting tool to proactively trigger automated responses to a variety of common network issues, resolving tickets before human intervention is required and storing logs that can be reviewed and analysed to put more preventative measures in place.
Combined with the scalability, reliability, ease of deployment and low-cost support that Opmantek Software are recognised for globally, if you need intelligent network management that works anywhere and everywhere, download the Opmantek VM today.
Currently the biggest adopters of RPA include banks, insurance companies, utilities and telecommunications companies. With these industries being some of the most prevalent users of Opmantek Software to automate their network administration and orchestration, we decided to talk to our partners and customers about their experience in implementing robotic process automation and operational process automation in their businesses.
Here are the top 4 tips they gave for gaining team buy-in for an operations project.
Keep the team focused on their job outputs, not tasks
“We hired you for your communication and problem-solving skills, not for your typing speed”. When implementing an automation project it is really important that staff who will have their routines impacted understand that the automation will serve them to do the job they were hired to do better. The reports you used to spend an hour running are now ready to review when you arrive at your desk, giving you an extra hour to do what you do best.
Focus on small, regular, time-consuming tasks
When choosing the first tasks to be automated, keep it simple and measurable, so that staff and management can see tangible results from the exercise. Daily or weekly reports or tasks that have dedicated maintenance windows such as system upgrades or audits are great places to start.
Get your team to workshop the best practice process steps
By giving the team exposure and input into the work that will be automated it allows them to feel some control over the project. Running a best practice workshop both benefits the project, in ensuring that the most efficient and effective paths to resolution are implemented for the project and helps the staff to understand exactly what the ‘bots’ will be doing for them.
Let the team have some fun with it
One IT manager shared that within his team, each of the bots that completes a specific process was given a name and soon became part of the work team. If a process failed the team would laugh and say ‘R2D2 is sleeping on the job again”. This seemed to help with human-computer interaction quite significantly.
Here at Opmantek, we have seen many IT departments transformed through the implementation of our suite of tools to automate regular tasks like software and hardware audits, configuration changes, maintenance routines and IP address allocation and management. To speak to one of our engineers about your Network automation project contact us here.
Here are a few roles that I anticipate we will see new demand for over the next few years:
Alongside data analysts and business analysts, I anticipate a rise in demand for Automation Analysts. These analysts will specialise in identifying processes that are ripe for automation. They will undertake ‘process mining’ exercises to identify the approaches and techniques that humans currently undertake to produce outcomes. They would then analyse these processes to determine best practice and map out the steps to be automated.
As more tasks are automated and data-driven, IT managers are more likely to start looking at ways they can combine multiple technologies to solve problems and take advantage of business opportunities. An integration architect would look to solve increasingly complex problems using technologies that are architected together to produce more powerful and efficient outcomes.
Data Quality Analyst
A Data Quality Analyst is responsible for making sure the data generated and moving between devices and applications is fit for purpose, correct and stays that way. The Data Quality Analyst would be responsible for monitoring the chain-of-custody of data as it makes its way between remote locations and cloud-based platforms to ensure that it maintains its integrity for consumption by machine learning and AI applications to make accurate decisions.
These creative and analytical roles will form part of the workforce shift that automation and the 4th Industrial revolution is likely to drive, as we shift from task driven jobs to results-driven jobs and companies change their business models to provide better, faster, augmented services.
If you are an IT Manager looking at implementing a Network Process Automation Project in the near future, we will be releasing a white paper later this month that provides a step by step guide to getting your first project underway. Contact us to receive early access to the white paper.