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Telcos and ISPs and their COVID-19 Assistance packages

By Daniel Carter

SP’s, ISP’s and Telco’s are Opmantek’s core clients, this page shows what some of our clients and other Telco’s are doing to assist people and businesses, if you are a Telco, ISP or MSP that needs our software to help you manage the changes in demand on your network contact us here.

The COVID-19 Pandemic has affected us all. These are trying times globally and we need to work together to lower the impact that we experience personally. There are Telcos and ISPs across the world that are offering assistance packages to ensure we are still connected even with distancing guidelines in place. See below for a list of assistance packages that we have found, if you know of any more please contact us here – https://opmantek.com/contact-us

If you are affected by the COVID-19 pandemic and need help to manage your infrastructure, our software will help and we have assistance packages available here.

Megaport are waiving costs for critical human services organizations for 6 months, more information here.

The list so far:

 

Work From Home: Free Technology Tools List

Country Carrier Assistance
Australia
Source
Optus
  • Postpaid Mobile
  • Once off data add-on of 20GB in April 2020.
  • Prepaid Mobile
  • 10GB bonus data on a $40 recharge for use during the recharge period.
  • Available from: March 20, 2020
  • How to redeem: Through the My Optus app
  • Link
Telstra
  • Postpaid Mobile and Mobile Broadband
  • 25GB of bonus data to be used within 30 days of activation.
  • Prepaid Mobile
  • 10GB bonus data on a $40 recharge for use during the recharge period.
  • Broadband
  • All broadband plans to be upgraded to unlimited data until April 30th.
  • Landlines
  • Eligible pensioners will be able to make unlimited local, national, 13/1300 calls and calls to mobiles.
  • Available to activate until: March 31, 2020
  • How to redeem: Through the Telstra 24×7 app
  • Link
Vodafone
  • Postpaid Mobile
  • 5GB bonus data at max speeds for use in April, 2020.
  • Prepaid Mobile
  • 3GB bonus data on any recharge value for use during the recharge period.
  • Talk and Text
  • All plans will be upgraded to include unlimited calls to standard national numbers in April, 2020.
  • Online Access
  • Unmetered access to a range of official health websites through your Vodafone connected device.
  • Available: For use in April 2020
  • How to redeem: Credits will be automatically applied to all accounts by March 27
  • Link
Aussie Broadband
  • Data Limits
  • All plans will be upgraded to include unlimited data between the hours of 6:00am and 6:00pm
  • NBN Speeds
  • NBN 12 customers will be upgraded to NBN 25 speeds at no extra cost.
  • Available: Indefinitely
  • How to redeem: Changes will be automatically applied to eligible customers.
  • Link
Superloop
  • Broadband
  • All broadband plans will be upgraded to include unlimited data.
  • Available until: April 30th, 2020 – for the time being
  • How to redeem: Changes will be automatically implemented.
  • Link
Amaysim
  • Mobile Plans
  • $10 plans will receive 10GB bonus data.
  • $20 plans will receive 20GB bonus data.
  • $30 plans will receive 20GB bonus data.
  • $40 plans will receive unlimited data.
  • All plans will be updated to unlimited talk and text.
  • Available until: April 15th, 2020
  • How to redeem: Changes will be automatically implemented.
  • Link
Argentina Movistar
  • Postpaid/ Prepaid Mobile
  • 10 GB per month for the next three months.
  • Buying your pack or multiplying your credit we give you free MBs or GBs.
  • SOS recharge loan increase with amounts from $50 to $150.
  • Free 3GBs for 24hr one time to activate when you need from the Mi Movistar app.
  • Recharge from the My Movistar app. Triple your first recharge and in the following we will give you double megabytes.
  • How to redeem: Through the Mi Movistar app
  • Link
Personal
  • Postpaid Mobile and Mobile Broadband
  • 1GB of additional data to be used within 30 days of activation.
  • 1GB of gift data and unlimited WhatsApp.
  • Prepaid Mobile
  • $100 credit loan through the SOS recharge service.
  • Access to the EDIC.ar portal and to.GOB.ar and EDU.ar sites for free.
  • How to redeem: Through My Personal app
  • Link
Canada Rogers
  • Wireless Services
  • Waiving long distance charges for wireless and wireless home phone consumers and small businesses for calls to anywhere in Canada until April 30.
  • Waiving Roam Like HomeTM and all pay-per-use roaming fees in all countries where we offer roaming for all postpaid consumers and small businesses travelling outside of Canada between March 16th and April 30th 2020.
  • Residential services
  • Waiving data overage fees for home internet usage starting March 14 until May 31, 2020.
  • Waving long distance charges for Rogers home phone consumers for calls to anywhere in Canada starting March 16 until April 30, 2020.
  • Link
Ecuador Movistar
  • Postpaid Mobile
  • We will give away additional 3GB on ALL plans.
  • Prepaid Mobile
  • We will give double Megas in ALL our Combos.
  • We know you are looking for new forms of home entertainment. Take advantage and surf the internet from your smartphone with your data plan and the Movistar 3G gift voucher.
  • Our search engines indicate that you are consuming cooking tutorial videos, mobile app games, home exercise and more.
  • Enjoy our network and wide coverage to make the most of your time.
  • How to redeem: Through the Mi Movistar app
  • Link
France SFR
  • Postpaid/ Prepaid Mobile
  • More Youth Bouquet.
  • Entertainment and discovery bouquet.
  • Link
Bouygues
  • Postpaid/ Prepaid Mobile
  • Until April 30, Bouygues Telecom Bbox customers will benefit from.
  • Free access to more than 30 TV channels on their Bbox 1 (Youth Package, cinema & series, entertainment, etc.) to entertain young and old – excluding on-demand services (Replay or SVOD)
  • For Fiber customers, with a speed of up to 1Gb / s (downlink), normally reserved for our Bbox Ultym 2 offer. You will thus benefit from Fiber at full power, whether it is to telecommute effectively or exchange with your loved ones remotely.
  • How to redeem: Through the Bouygues Client Area App
  • Link
Free Mobile
  • Postpaid/ Prepaid Mobile
  • Free offers its Freebox subscribers the free-to-air broadcasting of 9 youth channels until March 31, 2020: Boing, Boomerang, Boomerang + 1, Toonami, CanalJ, Tiji, TVPitchoun, Telekidz, Baby TV.
  • CANAL + offers Freebox subscribers, until March 31, 2020, the free-to-air channels CANAL + and CANAL + Series, with in particular the free-to-air broadcast of the first 4 seasons of the Le Bureau des Légendes series.
  • OCS channels are available to Freebox Delta subscribers on Amazon Prime Video Channels with a 30-day free no-obligation trial.
  • Link
Germany Telekom
  • Postpaid/ Prepaid Mobile
  • From now on every one of our magenta mobile customers get 10 GB of data per month in addition paid to be online when it matters. This applies until further notice.
  • From March 24th, there is the new streaming service Disney + with us for 6 months paid to have a little distraction even in serious times.
  • How to redeem: Through the MeinMegneta app.
  • Link
Vodafone
  • Postpaid/ Prepaid Mobile
  • Even if you are almost only at home now: we help you every day. The Social Pass is now included so that you can stay connected with your loved ones. So that you can work at home, Microsoft Office 365 is now free for 6 months. And to keep your children and you entertained, we unlock a lot of new TV content.
  • With the campaign social pass, you use apps such as Facebook, Instagram or Twitter without consuming your data volume. Now included free of charge in many of our tariffs.
  • #StayHome, stream Giga TV: Now there is selected kids content and pay TV channels free of charge, blockbusters for the cinema release and family films from 99 cents.
  • How to redeem: Through the MeinVodafone App
  • Link
Telefonia
  • Postpaid/ Prepaid Mobile
  • In the coming weeks, they will be able to keep up to date with the latest developments and stay in touch with family and friends without restrictions – by telephone or video telephony, via WhatsApp and other digital channels. To this end, the surfing speed will be increased to 384 Kbit/s after consumption of the included data volume. With this promotion, which is subject to the end of April, customers will be able to use the most relevant smartphone applications without limit and at no additional cost.
  • O2 private customers generally have large data packages as well as a telephony and SMS flat rate to all German networks. Once the high-speed data volume included is used up, the measure to ensure the basic supply of all O2 customers takes effect: Customers can continue to surf the Internet and, for example, find out about current developments on the usual health and news portals, stay in touch with family and friends via social media and messaging services, send e-mails and files or talk to loved ones via video telephony. In many cases, the reduced surfing speed is usually 32 Kbit/s. The increase of the surfing speed to 384 Kbps is automatic. Customers will be informed via o2.de and other channels. The technical implementation will take place within the next few days for O2 postpaid customers and within the next one to two weeks for O2 prepaid customers. For O2 Free customers with a surfing guarantee and users of the current O2 Free Unlimited tariffs, nothing will change. Pre- and postpaid customers of the second brand BLUE will also benefit from the increase in speed.
  • Not only does the measure apply to millions of private mobile phone users, but it also helps companies to keep their business running at the best possible level: For the self-employed and small businesses, for O2 Business customers as well as customers of Telefónica Global Solutions, the surfing speed will also be significantly increased to 384 Kbit/s after consumption of the included high-speed data volume. This means that employees remain available at all times and always able to act. The technical solution will take effect in the next few days. The same applies to business customers: If you use an O2 Free tariff with a surfing guarantee or one of the new O2 Free Unlimited tariffs, nothing will change for you.
  • Link
Greece Vodafone
  • Postpaid/ Prepaid Mobile
  • Provides 3 months free trial use of the Vodafone Smart Working package.
  • It also provides free access to the Vodafone Foundation’s Generation Next ( generationnext.vodafone.gr ) digital skills development platform for high school and high school students, which is enriched with new content and new online activities and lessons to contribute to education and creative employment. of teenagers staying home.
  • It is recalled that the company offers free 400 minutes talk time to the Greek mobile and international calls of 47 countries in all ADSL and VDSL programs and 50% discount on all data packages to mobile customers for 3 months.
  • And for its private customers, the company offers free 400 minutes talk time to the Greek mobile and international calls to 47 countries and a 50% discount on all data packages to mobile customers for 3 months.
  • How to redeem: Through the MeinVodafone App
  • Link
Italy Vodafone
  • TIM fixed network customers
  • for the entire month of March 2020 free national voice traffic to all landlines and mobile numbers for those who do not already have an offer that includes unlimited calls.
  • from 3 to 31 March 2020 offer of TIMVISION content , after registering your access credentials exclusively at the following address, through the wi-fi connection of landline home, for those who have not already activated the TIMVISION or TIMVISION PLUS service.
  • national voice traffic to all fixed and mobile numbers free until 30 April 2020 for those who do not already have an offer that includes unlimited phone calls, the facilitation must be requested by the customer by calling the 187 free landline customer service.
  • TIMVISION , offered by TIM from 13 March to 15 April 2020; for those who have not already activated the TIMVISION or TIMVISION PLUS service. The facility must be requested by the customer after registering the access credentials exclusively at the following address, through the home wi-fi connection from the fixed network.
  • prepaid mobile TIM customers
  • the offer of Giga or unlimited minutes of national traffic to fixed and mobile numbers, based on the active profile (activation valid until 27 March 2020).
  • How to redeem: Through the MeinVodafone App
  • the free offer of unlimited Giga for a month for those who have an active paid data offer, the discount must be requested through the TIM Party website, reachable at timparty.it or from the MyTIM APP. If you have not already done so, download the MyTIM app from your smartphone store.
  • Discounts for professionals, companies and public administration
  • 100 Giga free, for mobile line, to be used in Italy and Europe.
  • Zeroing the cost of activating ultrabroadband connectivity (FTTC, FTTH and FWA) to allow fixed network Business customers who already have ADSL to improve navigation, and customers who currently have only one telephone line to activate it, for the same of monthly expenditure compared to the active offer.
  • 100 GIGA more free in April with TIM’s FWA offers.
  • Link
  • Facilities for tim residential customers of fixed and mobile network
  • Unlimited calls from the home line to all fixed and mobile numbers until April 30th. To get them, call 187.
  • TIM Vision, TIM TV until April 15th. The best movies, TV series and much more from the comfort of your TV. The initiative is available by registering here, through the home Wi-Fi connection from the fixed network.
  • Unlimited gigs on SIMs with active data offer. You can request them right away by going to timparty.it or accessing TIM Party from the MyTIM APP.
  • Link
  • How to redeem: Through the mytim App
  • Link
Malaysia Celcom
  • First telco to offer reload with e-wallet cashback in support of consumer welfare, further assisting the government’s initiative in mitigating economic impacts of the covid-19.
  • Link
  • The first telecommunication consultants offer the cash disposal for added value through e-dompets to support user’s policy and help the kingdom initiative in handling economic impact through co-vid-19.
  • Link
  • Celcom strives to keep malaysians connected during challenging times.
  • Link
  • The safety and wellbeing of our customers and employees will always remain our number one priority, hence why we have ensured 24/7 connection so you can stay in touch with loved ones, access current news, and work from home without disruption.
  • Link
  • How to redeem: Through the Celcom Life App.
  • Link
Maxis
  • Free 3GB data for all Maxis, Hotlink Flex and Maxis Business postpaid plans.
  • Free data usage for Skype, Zoom and Microsoft Teams.
  • Hotlinks
  • Free 20GB with every HotlinkMU purchases.
  • 30% cashback credits with digital reloads.
  • Free internet redemptions on Hotlink RED App
  • Link
  • Maxis is supporting Malaysians to stay home and stay connected offer.
  • Link
  • Link
Axiata
  • Axiata, Celcom and Boost Launch RM150 Million Cash Fund to Give Immediate Assistance to Micro-SMEs Impacted by COVID-19.
  • Link
  • Free 3GB data for all Maxis, Hotlink Flex and Maxis Business postpaid plans.
  • Free data usage for Skype, Zoom and Microsoft Teams
Mexico AT&T
  • Keeping our customers and employees safe and connected is our top priority.
  • Link
  • Connecting Military and Family at No Cost.
  • Keeping Customers and Communities Safe.
  • Keeping Our Customers Connected.
  • Expanded Content for Our Video Customers
  • Link
New Zealand Spark
  • As New Zealand works to stop the spread of COVID-19, we are doing our bit to keep our people safe and help our customers stay connected in quickly evolving circumstances.
  • Essential hardware provisioning during the COVID-19 lockdown.
  • Helping Kiwis who don’t have a broadband connection.
  • Sharing sport with New Zealand for no charge.
  • Ensuring we can continue to support changing business needs and working from home.
  • Getting the best out of your home internet network.
  • Working with industry to support New Zealand.
  • Link
Vodafone
  • Remote working and responding to COVID-19.
  • Link
2Degrees
  • 2 hours of free data every day until 31 March 2020 (if you signed up before 5 March 2020 and are on an eligible pack/plan, max speeds reduce after 40GB/m)
  • Free hotspotting
  • Data sharing
  • Unlimited calling to other 2degrees mobiles.
  • Wi-Fi calling on eligible devices.
Pakistan Zong
  • With COVID-19 forcing us to create distances, Zong will continue to stay by your side, ready to help you like always. We want to make sure that communication remains easy and available to you all the time from anywhere – to keep you connected to your loved ones no matter what. To facilitate you, My Zong App & Zong Website remain totally free for Zong users.
  • How to redeem: Through My Zong App.
  • Link
Ufone
  • The Coronavirus/Covid-19 is on its verge in Pakistan. We here at Ufone are working hard to provide U with best services in these difficult times. For this, we have developed a list of Emergency Numbers, Hospitals and Test Centres approved by Government of Pakistan.
  • Link
  • Ufone Monthly Data Offer to ensure seamless communication while Pakistanis stay at home.
  • Link
  • USehat offers affordable healthcare solution to Pakistanis in times of need
  • Link
Telenor
  • Business Continuity Packages.
  • In this hour of need, Telenor Business brings “Business Continuity Packages” to ensure seamless remote connectivity of our corporate clients. Due to the developing COVID-19 situation more and more businesses are shifting to a work from home model. Business continuity packages are aimed at facilitating these companies in settling into this new way of work while ensuring uninterrupted connectivity with a flexible and fast onboarding process. Moreover, to facilitate our corporate customers we are also offering a 7-Days device return policy (T&C Apply).
  • Link
  • Business Continuity Internet Devices And Plans.
  • Stay connected to your business during the developing Covid-19 situation through our 4G internet devices and internet plans of your choice.
  • Link
Peru Entel
  • We know that our clients trust the Entel network to maintain the vital connection with their loved ones, collaborators, contacts and providers of emergency services. Keeping them connected is essential.
  • Link
Philippines Globe
  • COVID-19 Outbreak Jumpstarts Adoption of Telecommuting, Increases Demand for Telecom Services.
  • Link
  • Free GoWiFi in Selected Airports, Hospitals, and Supermarkets.
  • Link
  • Globe Extends Free Unli WiFi Services to More Hospitals Nationwide.
  • Link
  • Globe Strengthens Efforts to Aid Healthcare Frontliners with P5M Donation via Globe Rewards.
  • Link
  • Globe Provides 30-Day Bill Payment Extension for All Its Postpaid Customers Nationwide.
  • Link
  • Globe At Home Activates Stringent Health and Safety Measures for Installers and Frontline Workers Amid COVID-19 Spread.
  • Link
Portugal Telecom
  • MEO makes the offer of 10GB of mobile data and the monthly fee for sports channels.
  • Link
  • Altice Portugal intensifies Contingency Plan with new measures.
  • Link
  • Altice Portugal intensifies Contingency Plan.
  • Link
NOS
  • With the NOS Card on the mobile phone the advantages are double.
  • Link
  • We team up to give you 10GB
  • Link
Vodafone
  • Telecommunications operators offer 10GB of mobile data and the monthly fee for sports channels.
  • Link
  • We teamed up to give you 10 GB of mobile data.
Singapore Singtel
  • Work Uninterrupted, Onsite or Off.
  • Link
  • A Guide to Business Continuity for SMEs.
  • Link
Starhub
  • A Message from Peter K, Our Chief Executive: Continuing to Serve Customers During COVID-19.
  • Link
  • A message for our customers.
  • Link
Thailand TrueMoveH
  • See details of how we run our shops in time for Covid-19.
  • Link
United Kingdom EE Limited
  • Our response to the coronavirus.
  • Link
EE Limited
  • Steps we’re taking to keep the UK connected when we all need it most.
  • Link
United States Verizon Wireless
  • Postpaid Plans
  • Effective 3/18/20 to 4/30/20
  • Unlimited calls to mobile and landline phones in Level 3 countries
  • Includes unlimited calls to mobile and landline phones
  • Exception: A total of 300 minutes of fee calling provided for calling Iran, Latvia, Lithuania and Slovenia
  • Prepaid Plans
  • Effective 3/19/20 to 4/30/20
  • 300 additional minutes to call mobile and landline phones in Level 3 countries
  • Mobile Hotspot data for customers
  • Yes, we are adding 15 GB of data across nearly all of our plans, to be used between 03/25/2020 and 04/30/2020. To be eligible, you must be on a qualifying postpaid (unlimited or shared), Jetpack or prepaid plan
  • For Unlimited Data Plans
  • 15 GB of 4G LTE data will be added to your plan’s existing Mobile Hotspot allotment
  • Eligible plans include: The Verizon Plan Unlimited, Go/Beyond/Above Unlimited Plans, Start/Play More/Do More/Get More Unlimited Plans
  • For Shared Data Plans
  • 15 GB of 4G LTE shared data will be added (can be used for Mobile Hotspot, or any other connected device using the shared data plan)
  • Eligible plans include: More Everything Plans, Verizon Plans 1.0 and 2.0 (e.g., S, M, L, XL, XXL), Just Kids
  • For Jetpack – Unlimited or Metered Plans
  • 15 GB of 4G LTE data will be added
  • All monthly plans with a data allowance: 15 GB of 4G LTE data will be added to monthly metered Smartphone (can be used for Mobile Hotspot), Jetpack and Tablet device plans
  • Note: If you’re on a shared or account level plan, all lines on the account will share the data. If each line on your account has its own plan, each will receive its own data.
  • Link
AT&T Mobility
  • AT&T Offering Schools 60 days unlimited data for Laptops, Tablets and Hotspots; Also Offers free access to Caribu Video Calling App.
  • With the unprecedented impacts COVID-19 is having on society, keeping millions of students and teachers’ home for the foreseeable future, we’re stepping up to enable virtual classrooms across the country. Beginning today, we’re offering schools a way to save on unlimited wireless broadband connectivity for students. Through May 22nd, qualified schools activating new lines on qualified data-only plans for school-issued tablets, 4G LTE-enabled laptops and hotspot devices will get the wireless data service at no cost for 60 days.
  • And schools know they need to protect their students while online – so we’re also making Access My LANTM for the qualified lines available at no cost for 60 days. This service allows school administrators to manage the internet sites their students can access to help protect them from unsafe content and also to block malicious sites, malware and hacking attempts. Please visit the Community section, under Supporting Education, on this site to learn more about these offers.
  • Additionally, to help keep families connected during this uncertain time, AT&T is also funding 60 days of free access and unlimited usage of Caribu, a video-calling application that allows family members to read, draw, and play games with one another while in distant locations. The Caribu application, which integrates children’s books, coloring activities, and games will be available to families across the country and around the world, free of cost, for the next two months.
  • Caribu is the second recipient to receive a contribution from AT&T’s new $10 million Distance Learning and Family Connections fund, announced last week. AT&T has also contributed $1M to Kahn Academy to help improve and expand online learning resources to meet growing demand from parents, teachers and students, including those who rely on free resources and need Khan Academy the most.
  • AT&T is also underwriting expenses for a “one-stop” resource center to support eLearning Days from the State Educational Technology Directors Association (SETDA) available to all educators in schools to help them handle school closures and the increase in virtual learning due to COVID-19. Click here to learn more.
  • More Calls on Monday as Customers Stay Connected from Home.
  • AT&T’s network continues to perform well during the coronavirus pandemic. Our customers continue to make a lot of calls, with Wi-Fi calling continuing to lead the way up 78% versus a normal Monday as customers keep connected while staying home. We continuously monitor bandwidth usage with tools that analyze and correlate network statistics, which reveal network trends, and provide us with performance and capacity reports that help us manage our network.
  • Link
CHANNELe2e
  • CHANNELe2e have compiled a great list of Work from Home free resources
  • Link
Vietnam Mobifone
  • MobiFone free all online transactions
  • Pay fee and top up online; Automatically pay AutoPay fee (on MobiFone website and My MobiFone application).
  • Payment via bank services such as Internet Banking, Mobile Banking, SMS banking.
  • Change the limits for using domestic and international roaming charges.
  • Change form of charge and bill payment for postpaid subscribers.
  • Look up services being used and charge details.
  • Look up and register preferential packages, special support programs on My MobiFone application.
  • Link

 

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