3-Steps To Increase Your Automated Event Management

3-Steps To Increase Your Automated Event Management

Recent advances in Operational Process Automation at Opmantek means that our MSP customers can deliver exceptional value to their clients; exceeding their SLAs whilst becoming incredibly sticky.

Are you facing any of the challenges below?

  • Cost pressures as clients try to drive down prices.
  • Ability to meet your SLAs due to overworked technical teams.
  • Absolute reliance on one or two technicians to keep your clients happy.
  • Challenges in retaining level 3-4 technical resources.
  • Significant burdens in maintaining accreditation.
  • Managing increasingly complex client networks.
  • Retaining skills associated with client legacy networks.

Resolve these challenges with incredibly rapid ROI and amazingly low TCO

Opmantek has long believed that Operational Process Automation is one of the foundational pillars for a successful network management strategy. A key piece to this is ensuring that actions are undertaken in a consistent manner each time, with no variation from what is outlined as the standard protocol.

This will help you to:

  • Simplify the procedure
  • Reduce cost
  • Deliver consistent outcomes with your agreed SLAs

Through the use of “context sensitive event actions”, you may now replicate troubleshooting actions and escalation procedures, dynamically.

Example Use Case

1. Issue with Cisco Interface Identified

Here’s the event log for the entire network. Our event management system automatically parses incidents on your client’s networks into Events.

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2. Context sensitive action bar initiated

Once a specific event has been identified “Context Sensitive Actions” are displayed against the event either automatically or by guiding your NOC team through the steps to remediate.

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3. Cisco remediation commands executed

The system automatically creates a ticket in the system, pings the affected nodes and Troubleshoots (TS) the Cisco Interface. Once those actions conclude, the results are displayed on the event itself! The operator may now take further action or simply close out the Ticket.

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All of this can happen without the NOC or your client knowing there was ever an issue. Save time, save money and increase your clients’ satisfaction. If you’re interested in taking advantage of these incredible capabilities, please fill in the form below;

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[E-Book] Agile RMM Solutions for MSPs

[E-Book] Agile RMM Solutions for MSPs

This E-book discusses how using a self-hosted RMM solution can help MSPs to increase functionality and save on operational costs for those who provide IT services to organisations who outsource their IT requirements.

Key Points Discussed:

  • Key ways to save on your operational costs
  • What do Opmantek’s RMM software solution products include
  • Why MSPs should consider a self-hosted RMM solution over software as a service

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3-Steps To Increase Your Automated Event Management

[E-Book] How AI is Transforming Banking

Inside Big Data reported that Business Insider Intelligence estimated an impressive $447 billion in cost savings by 2023 for financial institutions that incorporate AI applications in their front, middle, and back-office operations. Get the E-book to see how tech’s real-life applications are saving costs and generating revenue for the banking industry.

Key Points Discussed:

  • Customer Intelligence and Support
  • Lending and Risk Management
  • Fraud Detection and Enhanced Verification

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Avoid risk, don’t accept being hacked and switch to Opmantek for your new Network Management Solution

Avoid risk, don’t accept being hacked and switch to Opmantek for your new Network Management Solution

Opmantek, one of the world’s leading providers of Automated Network Management Software, has advised the Network Management Industry to lift their game. 

 

It’s evident to any CTO, IT Manager, Head of Network Operations or Network Engineer that anything that has centralized access to the network or contains centralized information is at risk from any actor, foreign or domestic. When your security is breached the cost to your business will be high! At very least, you’ll activate your security plan and work through your checklist and fix the problem or at worst you’re done. You may lose all your customers, and revenue will decline, goodwill lost, reputation tarnished and get sued. In some countries, you may need to answer for privacy breaches. It is all so much worse if you’re a government agency.

 

As Danny Maher, Chairman of Opmantek, said of the Solarwinds Orion Hack, “Imagine being an MSP and having to shut down your business because of this.”

 

If you have data or services of value, you need to protect it properly. 

 

The opportunities to harden UNIX and LINUX based systems are well known. These operating systems are secure and harder to attack. Furthermore, backed with a robust network design, secure perimeter, enforced processes and trained staff, you become a difficult target. 

 

A lab environment for testing the rollout of any platform, patches, updates or the like is key to understanding nuances, new features, interoperability etc. Confirmation that it does everything the documentation says and nothing more before you deploy should be the standard operating procedure. Only roll out patches and new versions if they offer you something you need, or if it’s recommended by the trusted vendor. 

 

Craig Nelson, CEO, says that “Many customers come to us from a Windows environment due to the concerns that they have over the security of their network management platform and how many ways it can be infiltrated. We’re seeing more SaaS customers come to us too for the same reason.”

 

Keith Sinclair says, “The benefits of using Linux is that you have control over everything. It is critical to business continuity and data security that you have security controls in your environment to mitigate risk.”

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[E-Book] How to Manage Capacity Before it Becomes a Problem

[E-Book] How to Manage Capacity Before it Becomes a Problem

This E-book will help you with a simple ‘follow the outline solution’ on how to properly manage capacity, so if you ever have to resolve capacity issues, you are ahead of the curve and ready to implement remediation.

Key Points Discussed:

  • Solutions to deal with Analysis Paralysis
  • How to detect capacity issues through Threshold Management
  • Using Opmantek Products to Manage Capacity
  • Simple Steps When Managing Capacity Issues as Incidents
  • Approaches to Baselining for Monitoring and Support

 

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