This guide is an outline designed for troubleshooting network-related events, meaning those issues which directly impact the performance of a computer network or application resulting in a negative impact on user experience.
Key Points:
- What is Root Cause Analysis and why it’s important.
- How to apply process and failure-based analysis to identifying the root cause of an IT-related event.
- Learning about establishing a timeline from normal operation through to the event.
- Improving your long-term network performance through separating root causes from causal factors.