[E-Book] A Primer in Root Cause Analysis

By Mark Henry - Senior System Engineer

This guide is an outline designed for troubleshooting network-related events, meaning those issues which directly impact the performance of a computer network or application resulting in a negative impact on user experience.

Key Points:

    • What is Root Cause Analysis and why it’s important.
    • How to apply process and failure-based analysis to identifying the root cause of an IT-related event.
    • Learning about establishing a timeline from normal operation through to the event.
    • Improving your long-term network performance through separating root causes from causal factors.

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