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Change your Event Management Focus

By Daniel Carter

One of the primary drivers that lead people to Opmantek is their desire to transition their event management to become less reactive and more proactive. Gartner’s IT Service Management Maturity Model stresses the need to become proactive while your business is in its infancy, this will aid in making your IT a valuable asset to your company, not as an expense.

A great way to start this transition is to change your perception of event management, specifically, take control over events earlier and automating your remediation. Two key concepts that will assist in this and talked about in this blog are opEvent’s automated remediation and opConfig’s virtual operator.

Proactive Event Management

The first step in transitioning your event management into a proactive format is by handling your events before the end-users raise them. This is a significant change to prepare thoroughly for, because you may be initially swamped with open events. However, if you are using opEvents as your event management platform, this will be significantly reduced, opEvents uses event correlation and deduplication natively and will combine your related events. (This is further expanded on in this article).

Automated Remediation

Once you start looking at events proactively, you will have more events coming through your system; this is where automation will play an integral role in managing your network. opEvents allows you to add scripts that will run as soon as an event has occurred; this will help with automatic remediation. This can be used to serve a variety of purposes such as using scripts to automatically remediate events with a replicable solution process or providing information at the time of the incident, rather than at a later stage.

Event Status

Inside opEvents, on the events themselves, there is event status that can be used to signify the stage in the event management process that the event is in. This helps the tools that your team is using, while also providing a service desk that gives you usable information.

Virtual Operator

opConfig’s Virtual Operator can be used to help create jobs comprised of command sets that can be used to troubleshoot nodes that have been identified with opEvents. These actions are templates that the virtual operator uses that saves you from having to create commonly run jobs. It also gives operators easy access to run commands on remote systems without giving them full access to the machines. This will help your team troubleshoot any events without compromising any security measures that are in place.

 

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