Changes in the Wind at Opmantek

Changes in the Wind at Opmantek

Like every CEO, I was anxious at the beginning of COVID-19. How would that affect the business and staff? So we were expecting the worst and like many companies, we prepared the business and the team for change.


Fortunately, for us, just like many businesses, it afforded the team time to think about what they are doing, where they are heading, and what is and isn’t working for them. Just like us, many businesses revaluated their direction and operation. Out of that exploration came improvements to their processes and ways to reduce waste. Everyone got a bit smarter.


During 2020, we had a higher engagement than we expected from organisations that saw the importance of their networks and infrastructure. With more people relying on the business’s digital side to get work done and with IT staff working from home, network management became a primary focus for CEOs, CIOs, and CTOs. Heads of IT for all verticals had to ensure that their applications and supporting infrastructure were robust and no surprises. They had to now more than ever support their customers and provide the same level of support to their staff.


Network Management and Network Management improvements were no longer on the back burner. They are now front and centre.


More and more people were reaching out to us and talking to our teams around the world. Some of the largest organisations joined our family. They chose us as they trusted our team and software to deliver outstanding visibility of their networks and infrastructure, flexibility to fit their business process and great value. Organisations such as NextLink Internet out of Texas signed a 10-year agreement with us. NASA is using us for their next moon mission, Artemis. Only three members of Opmantek were born – yes, they were babies at the time – when Neil Armstrong landed on the Moon. Now we all get to do a little bit to get the first Woman and next Man on the Moon, a great honour for all of us.


We are proud that we have built great software that our customers recognise as the best. However, what makes us all pleased is that our customers believe in our team.


Introducing Programmable Button Actions

Introducing Programmable Button Actions

Opmantek has long believed that Operational Process Automation is one of the foundational pillars that a successful network management strategy is built upon. One key piece to this is to ensure that actions are undertaken in a consistent manner each time, there should be no variance from what is outlined as the standard protocol. opEvents has introduced programmable button actions that help assist organisations in replicating troubleshooting actions and escalation procedures further solidifying opEvents as a technical service desk.

The buttons use the same pipeline as scripts in EventActions but now operators have the ability to manually kick off an action for an event. One of the most common actions will be to create a ticket in your issue tracking system, in our case we will create a Jira Ticket.

opEvents-Programmable-Buttons - 700


To start create the following file in omk/conf/table_schemas/opEvents_action-buttons.json This must be valid JSON schema or the buttons will fail to render. You should see an error in opEvents.log if this is the case. [ { “description”: “Example Events Button Action”, “label”: “Create Ticket”, “fa_icon”: “fas fa-jira”, “script”: “create_ticket”, “tags”: [“ticket”] } ] Then add the following policy in omk/conf/EventActions.json|.nmis that triggers show_button.tag() EventActions.json “policy”: { “5”: { “IF”: “event.any”, “THEN”: “show_button.ticket()”, “BREAK”: “true” }, } & EventActions.nmis %hash = ( ‘policy’ => { ‘5’ => { IF => ‘event.any’, THEN => ‘show_button.create_ticket()’, BREAK => ‘true’ }, } ); These are the supported keys and how the change operation and look of the button.
Key Type Required Description
script String Yes Name of the script defined in EventActions.json
label String Yes Label which the button will display to the user
description String optional Tool-tip help text to be displayed when you mouse over the button
tags array[string] optional If no tags are defined the button will show on all events, if tags are defined the button will only show on events which have been tagged with show_button.tag_name()
run_once boolean optional If set to true the button will look for script.script_name key on the event, if found the button will disable itself. This allows manual actions to only be triggered once. Will not influence any defined EventActions.json operations.
fa_icon string optional Icon to be displayed from the Font Awesome library shipped with opEvents example: “fas fa-table-tennis” Icons here.
class string optional Define a css class to colour the button, see Notes on Button Classes below to see a list of supported types.

Notes on Font Awesome

In opEvents-3.2.2 we are shipping the library 5.12.1 In opEvents-2.6.1 we are shipping the library 5.8.2
Gold Coast Business Excellence Awards 2020 Monthly Winners

Gold Coast Business Excellence Awards 2020 Monthly Winners

Opmantek are honoured to be the winners of the monthly Gold Coast Business Excellence Awards for August and 2020 finalist for the IT and Digital Business Award of the Year!

Celebrating 25 years of operation, the Awards have grown to be recognized as the region’s most comprehensive and prestigious business awards scheme. We owe this continued success to our team, our community and most importantly all of our amazing and supportive customers.

Thank you to the IT and Digital Business Awards category sponsor Griffith University, Gold Coast Business Excellence Awards, The City of The Gold Coast and Trade and Investment Queensland for their ongoing encouragement and support.

To learn more about Opmantek’s award-winning automated network management software, book a demo with our team of experts.

Why Awards are Important

Why Awards are Important

In some ways, awards are more politically correct nowadays than they were when I was growing up. In some families, it was essential to try your best and enjoy your education and play (sport). In other families, there was pressure to win awards no matter what.

Fortunately for me, I was never too fantastic at sport and the academic competition at school always kept me free from winning a prize for the top 3. Many times I was close to a 3rd, but never cracked it. So, I never really experienced the pressure of winning and having to hold my ground. Either way, it never really worried me, because I did the best I could at the time, many times life just got in the way.

I played for a cricket team and in the second year, we were premiers. Everyone was excited. I was excited because everyone else was.

How things have changed. Now I understand the importance of awards and recognition.

I work for a company that wins awards. This is why it’s important:

  1. Recognition by your peers in your industry
  2. Recognition by the government
  3. Confirmation that we’re doing a great job

It’s not just customers who say our products are excellent. It’s our peers in the industry, in government or universities who recognise what we do, how difficult it is and how we compete on a global stage and punch above our weight.

Our staff are recognised within the company on all company calls for cool things they have done, or how they helped a customer or generally saved the day. Pre Covid-19, staff, would attend the awards nights and have a blast. For those nights, invitations are always extended to wives and partners. As our families support us and enable us to do the work we do, they should also experience the awards night with us.

While we’ve won National Awards in Australia, it’s the local awards that excite me the most. Being nominated for a local award and getting recognition from people within your local region is fantastic. It gives you a proper reason to drive yourself and be the best you can and set the example.

Every year we give back to the community through the Opmantek Innovation Award that we do with Griffith University. We give students a sense of what it is like to win an industry award and hope they get as inspired as we do. Awards and recognition are more important than ever.

Opmantek Team Easter Update

Opmantek Team Easter Update

It’s been several weeks since Easter. I thought it would be good to share some insight through a thread that we had going inside the company about what was changing and our observations.

These are our stories from around the globe from the first 100 days.

Australia – Gold Coast

Gold Coast Arial - 700

Dogs are the winners

I think that the dogs are the true winners. Where I live in Miami (QLD) I see lots of dogs being walked all the time. There are only a few reasons why we are allowed to leave our houses and exercise is one of them. So you can walk your dog. I try walk my dog with my family every day. My daughter and I take Clover to the dog park in the mornings, so they can both have a bit of a run around.


All the best,


Adam (and Clover)

(Miami, QLD, Australia)

United States – Boston

Boston - 700

I have observed that neighbors and friends are keeping in touch more often all be it remotely.  Checking in on each other and sincerely asking, how are you keeping through all this?  Also, staying home has brought my daughter and I to spending more time cooking, walking on the beach and yes even cleaning the house (which was not the case before Covid:).  We have a black cat named Mr. Poe and spend quality time with our target light laughing while watching him chasing it all over the house.  Sharing small joys while under restriction.


Happy Easter Everyone!



(Boston, USA)

United States – San Francisco, Marin County

San Francisco - 700

I’ve been spending time with my kiddos involved in lots of sports, working and getting ready for college (add to that my daily schedule) and things have been moving too fast for too many years. To Leslie’s points, lots of cooking, talking and catching up have all made for a welcomed slowing down for us.

Our dog has also had a lot of attention during the isolation period:


All the best to The Team this Easter Weekend!



(Marin County, CA, USA)

United States – North Carolina

North Carolina - 700

For us we’ve had a couple big changes. During the first week of the “stay at home” mandate one of our local animal shelters reached out to my wife and I and asked if we had room in our home to help one (or more) puppies that had been abandoned at the county animal control and were slated for euthanization that weekend.

Welcome Maggie, a 5lb black lab and who-knows-what that was the runt of a litter of 11 puppies, 4 of which had passed away within days of being left with animal control. North Mech Animal Rescue took up the remaining 7 and put out a call to previous foster and adoptive parents. Maggie joins a pack with a 3-year old golden retriever, 2-year old black lab (Maggie and Sammy are in the phot below on the right), 6 cats, and a menagerie of kids, spouses, significant others, and grandkids. As soon as she completes her puppy shots and rabies vaccine we’ll be taking her on walks at the park with the other dogs.

The second shake-up in our otherwise normal routine was the decision to add in some raised bed gardens in the backyard. Originally, it was going to be just a couple rows with some simple stuff. However, it’s already doubled in size from what you see here and we’re growing everything from beans to rutabagas

(Yes – I had to look that up too! TURNIPS)

and everything in between. I am still working to figure out how to grow toilet paper and hand sanitizer – if anyone has seeds for these please send my way. While it has only been a little over a week since we planted the first seeds, everything is up and growing and looking healthy.



(North Carolina, USA)

Australia – Brisbane

Brisbane - 700

I have observed so much in the last four days, a few highlights would be:

The air seems to be cleaner (view of Brisbane CBD from Mt Gravatt), taken while recovering from the ride up.  Looking South I could see the Gold Coast skyline as well (80km away, that is not normal).

Our House is appreciating the attention, having rehung all the art in our bedroom including finally putting up this beautiful piece, created by ArtiSue,, also been getting through many other tasks, including fixing fences, making big red buttons work and voice activated television.  However the Cat is a little confused with all of us home all the time interrupting his sleep.


The arts and sports are really having a hard time, being a keen cyclist I have seen the pros doing what they can to stay in shape and are competing online using Zwift and the other sports startups with online racing (is that e-sports?).  The top level pros will be ok, but what about all the up and coming professionals, I am guessing they are not getting paid.


Really sadly the Paris Roubaix which is a famous and long running race in the Spring Classic series has been postponed, previously only wars have caused it to be cancelled.


Out of sports loss, comes art, Graham Watson a famous sports photographer, created this collage of his favourite Paris-Roubaix photos (won by a few Aussies), an amazing piece of work.



(Brisbane, QLD, Australia)

Australia – Gold Coast

Gold Coast Arial 2 - 700

It has definitely been a major change of perspective for me and a reevaluation of my priorities.

One major factor has been the friendship community that I have and the reliance I have on them and they have on everyone, we have made sure we have at least one zoom catch up a week where we have a beer/wine, talk recipes and also pass along new stories from the week;


The transition with working from home has been tough in a small apartment with two other people, but it has been successful. I built a desk and a screen mount, rather than buying one, because I have the time to do so;

But there is always a need for a second office and it is great to be outside a lot more;

Health and fitness is important to me as well, my gym has transitioned to online training with zoom, it has worked surprisingly well too, the environment is different, but the community spirit is still fantastic.

All in all, it has been a transition, but I feel that there has been some new connections with people I wouldn’t normally have, I am enjoying how everyone is discovering hobbies they never had time to try and I really like seeing everyone working together on this. I am lucky to be here, with Opmantek and most of all, living in such a wonderful place;



(Mermaid Beach, QLD, Australia)

Australia – Melbourne

Melbourne - 700

The main thing I’ve noticed is the number of people out simply taking a stroll at different times of the day.

And complete strangers simply saying HELLO randomly everywhere.

We were due to go camping this easter weekend. SO we went camping – in the backyard.



Melbourne, Vic, Australia

Australia – Gold Coast

Burleigh Heads - 700

With my twins in lock down in London and Mermaid Beach, we have been helping my London girl with an ‘emoji guess the movie challenge’.


So far we have answered 22 from 25.   We are missing answers for 10,16 and 25.   All help appreciated .

Also happy to provide you with the answers we have once you have burnt out trying to get them.



Gold Coast, Qld, Australia

Australia – Brisbane

Brisbane 2 - 700

We couldn’t go on our camping trip with eight other families, but…I wore my camping shirt, we burnt a mozzie coil, we ate slow cooked meat, we drank beer & rum and we had an outdoor fire. Zoom got a workout with multiple families tuning in for “happy hour”.

I guess that’s as close as we’re gonna get this year. It has made us and our group of close friends appreciate how easy we normally have things. We have made a group resolution to get out more when this is over.


What we would rather have been doing…


(Brisbane, QLD, Australia)

Spain – The Island of Tenerife

Spain - 700

An update from Spain. I live in a small village in the island of Tenerife. After 5 weeks in lockdown, it is a bit exhausting sometimes, but I feel very lucky to have a job that I enjoy, an outdoor space, where I can have some chickens – I’ve never though they could be so funny -, the cat (and me) can run and my partner can grow some fresh vegetables (we are starting with tomatoes).

I’ve just discovered that the chickens are better hunters than my cat . They love lizards.

Routines have changed. I’ve changed the gym for new exercises routines, I’m learning new recipes – they say the yeast is the new gold in these times – the beers with friends are now online, and every day at 19.00 we have an appointment in the windows and balconies to clap for some minutes for the sanitarians.

The lockdown is quite strict. We are only allowed to go out for buying some food, go to work – only the ones allowed, as sanitarians – or emergencies. The police and militaries are watching the streets, penalties are applied. The future is still very uncertain, but is time to be positive, and learn new things! To appreciate what we have, and to appreciate that our family is healthy.

Also, the weather has changed. The pollution is much lower, – We had the biggest drought this year – but now, it is raining almost every day. The earth is breathing.



(The island of Tenerife, Spain)

Mexico – Mexico City

Mexico - 700

I hope you and your families are doing fine, even though these days have been difficult, it is very important that we learn to adapt and take advantage of the situation.


Currently the security measures are very strict and we can only go out for basic things.

My routine has changed a lot, here at home I have tried to keep exercising and it has been much more comfortable to exercise from home.

Dogs are happy to keep me at home all day, although sometimes they also require their own space.

Sergio's Dog - 700

I think the best thing we can do for now is to stay safe and try to take things positively, greetings to all!


Saludos Cordiales,



(Mexico City, Mexico)

COVID-19 update from Craig Nelson, Opmantek CEO

COVID-19 update from Craig Nelson, Opmantek CEO

To our customers, partners, users, community and friends,

As the global COVID-19 outbreak continues to evolve, I want to share the steps that Opmantek is taking to ensure the health and well-being of our employees and our business continuity.

We know that Opmantek has a vital role in your business — whether that’s through our products managing and monitoring your infrastructure or managing your assets. I want to assure you that we foresee no interruptions to our ability to deliver our support and services — and we don’t foresee any disruption to our critical business operations. We will continue to offer support and services as you need them. Our development team continues to roll out excellent products and new features.

Our company is distributed by design. The team, systems and our infrastructure is distributed. Many of our staff do already work from remotely around the globe. Those who worked from one of our offices have now set up home offices during this time so that we are still able to “follow the sun” in supporting our customers. We are using all the collaboration tools like you (Skype, Zoom, WhatsApp and so forth) to communicate quickly and effectively. I see great resilience in our staff who are making every effort to respond immediately to our customers needs and making us all proud.

Like every other business, we are not attending any face to face meetings and have moved all meetings online.

We know this is an uncertain time. I know that you’re inbox will be full of emails like this, so the team and I will provide you with updates on our blog as required.

Stay safe, and all our best wishes to you and your family,