How SMEs can manage their Network Faults using Event Actions

How SMEs can manage their Network Faults using Event Actions

Fault management is the process of detecting, analysing and responding to faults in a system. It is an essential part of any IT infrastructure because it helps maintain availability and quality of service for applications.

 

Event actions, inside opEvents, provides your organisation with fault management visibility at the time of the event, while proactively remediating events, before they become major faults. Its ability to provide early warning detection of potential problems is more than an asset to businesses. By identifying potential hazards before they happen, signifying steps that need to be addressed or escalated before they become significant is highly desirable. You’ll be able to always see happening on your network, including; when events occur on a network, what events occur before faults, what steps were taken to remedy the faults. The combination of these factors will allow you to automatically close events and stop them from escalating to future faults.

This performance management tool will help you save time, money, resources and reputation when dealing with unexpected situations that may arise and allow you to better plan for IT emergencies.

 

Why Fault Tool Management is so important

The Fault Configuration Accounting Performance Security (FCAPS) framework for managing information security was developed by the National Institute of Standards and Technology (NIST) to provide a structured approach to Network Management.

It provides an overview of the capabilities required to manage networks effectively, and the F in FCAPS stands for Fault Management, including monitoring, detection and diagnosis.

This framework aims to improve the quality of service that users receive from their networks while also reducing costs associated with faults, outages, and maintenance.

 

How is your network performing?

Opmantek’s opEvents platform provides an automated network management solution for IT events and faults, making it easy for SMEs to monitor their networks with minimal effort. With our software, you can identify where problems are happening in real-time; without affecting your business operations and customer experience.

We offer an integrated suite of products that can be tailored to meet any business’ needs, from small and medium-sized enterprises (SME) up to large corporations. In addition, our solutions are designed to provide maximum visibility into your networks so you can identify and resolve problems before they cause downtime or financial loss.

Network management system’s like NMIS (Network Management Information System) will send fault and performance events. Increasing the breadth and depth of event management, Opmantek senior engineer Mark Henry explains this in our recent webinar ‘opEvents: All about Event Actions’.

“NMIS has a foundation escalation system that handles events singularly, however by employing opEvents you have the ability of automated event correlation”.

You can install opEvents easily as a standalone product at our downloads page, or it is available as part of our Opmantek virtual appliance package.

 

Why log analysis tools are essential for all businesses

Pro-consumer cyber security and privacy comparison website Comparitech has ranked opEvents in its list of 12 Best Log Analysis Tools, stating that it ranks highly because: “This centralised log and event manager reduces the impact of network faults and failures using proactive event management.”

In the article, Comparitech network administration expert Tim Keary wrote that: “Poor performance can emerge unexpectedly at any time. Network monitoring platforms like log analysis tools allow you to spot performance issues before they arise.”

Keary outlined that strong log analysers like opEvents provided users with data they wouldn’t otherwise have that included:

  • The ability to quantify the number of log messages that arrive in a given period by using statistics to understand and improve performance-related issues and optimise security measures.
  • Filtering and sorting tools that are capable of identifying and separating sources and events.
  • Correlation systems enable log messages generated in different formats to be analysed together to make sense of fragmented data.
  • A system of highlighting to make patterns in data more accessible to identify visually.
  • The ability to interpret a wide range of raw data and then present it to you through charts that make sense.

 

Here at Opmantek, we have seen many IT departments transformed by implementing our suite of tools to automate network Fault Management. To start making decisions through meaningful and actionable data to automatically troubleshoot your events book a demo today.

Book a Demo

Why Configuration & Compliance Management Is Crucial

Why Configuration & Compliance Management Is Crucial

Network security is of paramount concern for all businesses in 2021 and beyond, one facet of network security that should be at the forefront of most organizations is Configuration and Compliance Management.

Creating and enforcing configuration and compliance management ensures that all your network devices are configured to meet your organisation’s standards and requirements. It also encapsulates all connected devices and helps identify potential risks.

The average cost of a cybercrime attack on an Australian business is $276,323. It then takes a company an average of 23 days to recover from an attack, this stresses the importance of having configuration and compliance in place. Simple processes for opConfig involve backing up all configuration data of your network devices, comparing configuration between your devices, and creating events when configuration changes. When it comes to recuperating from an attack or fixing the problem caused by a breach, heavy losses of time and money are a continual variable amongst many businesses, these are reduced by using opConfig if they occur at all.

Unauthorised devices, installing non-compliant software, or user errors are just a few ways of how systems can be compromised. From Open-AudIT to monitor new devices on a network or non-authorised software installation to using opConfig to monitor default passwords enabled, these risks can be reduced.

 

Early warnings are paramount to network security

Early warnings are essential for network security. If you can detect a security or compliance breach early, it’s easier to stop and prevent damage. But most companies don’t have the tools they need to do this effectively. Despite this, Opmantek senior engineer Mark Henry said many IT systems were running with low-scale early warning solutions.

“Generally speaking, a lot of the customers that we talked to, who haven’t adopted NMIS (Network Management Information System) as their network monitoring solution, are sitting down around the level zero or level one area (Gartner’s IT Service Management Maturity Model). That’s also the same for many kinds of low end, off-the-shelf, free or open-source monitoring solutions,” he said.

The truth is that most companies don’t have the time or resources to monitor their networks 24/7. Using NMIS, a reliable and robust monitoring system, means you don’t have to.

 

The benefits of an integrated network management information system

Network Management Information System (NMIS) is an open-source network management system that provides real-time monitoring, configuration, and troubleshooting capabilities. It’s used by many companies worldwide who are looking for ways to manage their networks efficiently, integrating this with other modules that Opmantek offer will help build an efficient and effective strategy to help mitigate network security risk.

Open-AudIT can be installed onto Linux, Windows, or Virtual machines and once installed, needs only credentials and a subnet to discover all the devices attached to that network. Integrating Open-AudIT and NMIS is incredibly easy, Open-AudIT will discover all the devices on your network and with a click of a button, they will all be managed by NMIS, read more here. Integrating opConfig into this is a matter of importing the nodes from NMIS and then creating/applying a credential set for that node, detailed here. From here, we have a system in place that will discover any devices on your network, monitor all software installations, monitor the status/availability of devices, and report on any configuration changes.

 

To test this out on a lab network, download Opmantek’s virtual machine, with everyone installed and ready to go, and see how easy it is to get ahead of network issues.

What have we Learnt through Navigating in an Economic Downturn & Pandemic?

What have we Learnt through Navigating in an Economic Downturn & Pandemic?

Between suffering from uncertainty to naturally flourishing, the ability to adapt out of dead market space will have made all the difference for your business in the past year. Whether you are in a country that is on track for normality or being hit by a new wave of infections – All businesses have needed to evolve.

 

For those of us operating in the tech industry, we have experienced several significant economic events – especially the .com crash of 2000 and the 2008 Global Financial Crisis. We know what happens during an economic slowdown while there are some unique factors at play in relation to COVID-19; here is what we have learned.

 

Innovation should not be put off

Undergoing a 3-year change progression in a mere month was and continues to be a reality for many businesses across the globe. On countless occasions funds have been pulled from investments, particularly those in technology; deemed as a costly non-essential to cut in order to keep the boat floating. However, innovation needs to be cultivated and fed, without businesses prioritising technology their future fitness will remain grim. Opmantek’s automated network management tools were built on the premise of empowering companies. These tools give users the flexibility to operate in diverse environments with speed and scale at a fraction of the cost so you can keep innovating.

 

Having healthy finances is necessary

In the IT industry, an error caused by a triggered event in your network could cost a wave of rippling expenses. During periods of economic uncertainty what you don’t know can hurt you. Utilising technology such as one of Opmantek’s opEvents will reduce the impact of network faults and failures using proactive event management. Adding tools such as these to your arsenal allows you to gleam intelligent insights to make educated data and cost-effective driven decisions.

 

Optimising your data is the way forward

Your market no matter which side of it you are on has changed, so your business needs to change with it. More data, more data, more data, let’s face it cultivating and finding quality data is a superpower. So how is it possible to see it all? How can it be automatically configured and how can you keep up with it when it changes? Most organizations cannot give accurate location data of their assets, Open-AudIT gives you this information in seconds. Reduce the degree of uncertainty and make data-driven decisions, simply by running tools such as Open-AudIT to develop meaningful reports and resources. Optimising your data is the way forward, to learn how you can audit everything on your network with Open-AudIT book a demo session with our experts here.

 

Continual agility across all facets of business will be imperative to navigate through the next phase of this economic climate. Those that are familiar with nimble project management within the software development world – use similar methods in your financials too –be very conscious that your ability to plan twelve months is now a lot lower than it used to be and you need to undertake agile planning and forecasting. This will be a time of continual change however by; continually pushing innovation and utilising tools that give you the best possible view of your data to drive decision-making process, the path forward will be a lot clearer to navigate.

 

How to Manage Complex Event Responses

How to Manage Complex Event Responses

Managing complex event responses can seem like an overwhelming task, but with the right automated network management software, the process is simpler than ever. Let’s take a look at how an automated system can help you manage complex event responses.

 

What is a Complex Adaptive System (CAS)?

Complex Adaptive Systems (CAS) are made up of components (or agents) in a dynamic network of interactions that are designed to adapt and learn according to changing events. These interactions may be affected by other changes in the system and are non-linear and able to feed back on themselves. In the Australian healthcare system, for example, complex adaptive systems have been used to analyse systematic changes.

The overall behaviour of a CAS is not predicted by the behaviours of the agents individually. The past of CAS systems is partly responsible for their present behaviour and they are designed to evolve over time.

 

Event automation and remediation using opEvents

opEvents is an advanced fault management and operational automation system designed to make event management easier than ever. With opEvents, you can improve your business’s operational efficiency and decrease the workload of your staff by expanding on NMIS‘s efforts and improving automated response techniques using scientific methods.

opEvents elevates NMIS’s Notification, Escalation and Thresholding systems by blacklisting and whitelisting events, handling event flap, event storms and event correlation and supporting custom email templates for each of your contacts.

Basic event automation

In order to carry out event automation successfully, there are a few simple steps that you need to take:

1. Network management – identify the top network events you respond to frequently (daily, weekly, etc.)
2. List the steps you take – troubleshooting and remediating – when the issue occurs
3. Identify how these steps can be automated
4. Create an action to respond to the event

Let’s take a look at how opEvents handles events natively:

Event action policy

Event Action policy is a flexible mechanism that dictates how opEvents reacts when an event is created. The policy outlines the order of actions as well as what actions are executed by using nested if/then statements.

Event correlation

Setting event correlation helps reduce event storms inside opEvents. opEvents will use rules that are outlined to group events together and create a synthetic event that contains event information from all events that have been correlated.

Event escalation

opEvents allows for custom event escalations for unacknowledged events. You can set custom rules based on your business or customers.

Event scripts

Events can call scripts that can be used to carry out actions such as troubleshooting, integration or remediation.

Event deduplication

All events that are related to stateful entities are automatically checked against the recent history of events and the known previous state of this entity.

Developing a CAS system

In order to develop a CAS system, it’s essential to complete the following steps:

1. Identify an individual event
2. List the steps you take – troubleshooting and remediating – when the issue occurs
3. Decide what automated action(s) can and should be carried out (data collection, remediation)
4. Identify who needs to be contacted, when (working hours, after hours, weekends) and how (Email, text, service desk)
5. Decide what should happen over time if the event is not acknowledged (remains active)

 

If you would like to learn more about Opmantek’s event management services, don’t hesitate to get in touch with our team or request a demo.

Gold Coast Business Excellence Awards 2021 Monthly Winners

Gold Coast Business Excellence Awards 2021 Monthly Winners

Opmantek are honoured to be the winners of the monthly Gold Coast Business Excellence Awards for July and 2021 finalist for the IT and Digital Business Award of the Year!

Celebrating 26 years of operation, the Awards have grown to be recognized as the region’s most comprehensive and prestigious business awards scheme. We owe this continued success to our team, our community and most importantly all of our amazing and supportive customers.

Thank you to the IT and Digital Business Awards category sponsor Griffith University, Gold Coast Business Excellence Awards, The City of The Gold Coast and Trade and Investment Queensland for their ongoing encouragement and support.

Book a Demo