Wireless Internet Service Provider TISD extends partnership with Opmantek

Wireless Internet Service Provider TISD extends partnership with Opmantek

by | Jul 19, 2021 | Press Releases

Opmantek Software, one of the world’s leading providers of Automated Network Management Software and IT Audit and Compliance, has signed TISD for 5 years.

Craig Nelson, Opmantek CEO, says, “Renewing any customer is great, but to renew for 5 years is fantastic. TISD is a great Wireless Internet Service Provider who really understands what’s important to their customers. And for every WISP customer that is uptime, which is maintained through reliable and predictable infrastructure. Opmantek fits in here providing the systems monitoring allowing TISD to be on top of issues before they become serious problems.”

Opmantek Software is well known for its ability to scale, replace or consolidate older systems and its flexibility to deliver network visibility and automation regardless of the size, location, and type of hardware and software infrastructure. It’s validated by MSPs, Telecommunication companies, ISPs worldwide and any operation where monitoring the IT Network is critical to successful operations.

Request a demonstration of Opmantek Software or talk to a Network Engineer about your specific network management, automation, or audit requirements – book an appointment here.

 

About Opmantek: 

Opmantek is an industry-leading software company operating in the field of Intelligent Network Management, Network Process Automation and IT Audit. Opmantek software manages some of the world’s most complex IT environments, including some of the world’s largest telecommunications carriers and Managed Service Providers.

Learn more about Opmantek here.

 

About TISD: 

TISD is an Internet Service Provider that provides high-speed wireless Internet to customers in the Texas Gulf Coast area. By utilizing wireless networking devices, TISD brings reliable and fast Internet without a cable or phone connection to customers who need it.

For over 20 years they have proven experience in operating a wireless broadband network 24/7, for thousands of customers from the first point of contact to the installation and ongoing support. TISD also offers computer repairs and other technical support.

TISD is locally owned and operated and located in Victoria and Port Lavaca, Texas.

Learn more about TISD here.

 

Press Contacts

Adam Leeflang

General Manager, Opmantek

adaml@opmantek.com

+61 731 023 042

www.opmantek.com

Opmantek Expands Team to Support Growth and Enhance Customer Support

Opmantek Expands Team to Support Growth and Enhance Customer Support

by | Jul 19, 2021 | Press Releases

Opmantek, one of the world’s leading providers of network management, automation, monitoring and auditing software, today announced the addition of several new team members in its U.S. office to drive growth and innovation in automated network solutions for its customers. The new hires bring decades of experience in sales and software development.

“Our network management, automation, monitoring and auditing solutions are the preferred choice of global organizations to reduce network outages and improve uptime in complex IT environments,” said Craig Nelson, Opmantek CEO. “We’re thrilled to welcome these talented new employees to support the current and future growth of our North American business and provide outstanding customer support.”

 

Opmantek welcomes the following team members in the U.S.:

  • Patrick Dobry, Account Executive. Patrick brings over nine years of sales and leadership experience with expertise in IT consultative solution selling, customer relationship development and account management. He is knowledgeable in cloud and cutting-edge computing technologies as a key solutions advisor.
  • Keith McKay, Support Engineer. Keith is a technical problem solver who enjoys building on his expertise and resolving challenging technical issues. He brings a wide knowledge of tools, languages and best-practice methodologies to Opmantek.
  • Melissa Papagno, Sales Development Representative. Melissa is an experienced sales professional with a broad background in software. She has a passion for driving audience and revenue growth and helping companies improve the management and predictability of their networks.
  • Doug Reed, Senior Developer. Doug joins Opmantek with a background in solution design, management, operations and software development. He has designed several innovative solutions throughout his career and loves to find ways to automate where automation was considered too difficult or impossible.
  • Lino Roberto, Account Manager. Lino is a creative account executive with several years of experience in business development and relationship building. He brings an extensive knowledge in software licenses, computer hardware and managing enterprise organizations to Opmantek.

 

Opmantek’s Intelligent Network Management and IT Audit software delivers increased flexibility and improved network visibility regardless of size, location and type of hardware and software infrastructure. Opmantek supports managed service providers (MSPs), telecommunications companies, internet service providers (ISPs) and any organizations that depend on successful network management.

For a personal demonstration of Opmantek software or to talk to a network engineer about network management, automation or audit needs, book a demo with us.

 

About Opmantek:

Opmantek is a software company operating in the field of Intelligent network management, network process automation and IT audit. Opmantek’s software helps IT teams detect faults, automate the process, review current and historical network performance, predict where future failures are likely to occur and audit everything attached to their network, cost-effectively. Opmantek software manages some of the world’s most complex IT environments, including some of the world’s largest telecommunications carriers and Managed Service Providers. Learn more about Opmantek and our products here.

 

Reference:

Alvarez. C, (2021) Opmantek and Nextlink Internet Sign 10-Year Deal to Optimize Internet Service Delivery Available at https://www.prweb.com/releases/opmantek_expands_team_to_support_growth_and_enhance_customer_support/prweb18020873.htm (Accessed 29 June 2021).

Opmantek and Nextlink Internet Sign 10-Year Deal to Optimize Internet Service Delivery

Opmantek and Nextlink Internet Sign 10-Year Deal to Optimize Internet Service Delivery

by | Jun 11, 2021 | Company Culture, Press Releases

Opmantek Software, one of the world’s leading providers of Automated Network Management Software, has secured a ten-year agreement to provide software and support to Nextlink Internet.
In a move that will support the rapid growth of Nextlink Internet’s network expansion, this agreement will achieve even higher telecommunications reliability and customer experience across the residential, SME, education and Government verticals.

Nextlink Internet CEO, Bill Baker, says superior customer service is Nextlink Internet’s most significant market differentiator. But it needs to be backed up with the suitable systems and processes, “and that’s something that Opmantek brings to the table with their Network Management Software. I need to future proof Nextlink. Certainly, long term agreements are far and few between nowadays. However, Opmantek’s solution allows us to make changes to our business and not be locked into something that isn’t flexible, slows our progress or limits our capability. It’s not just an investment in Opmantek, but an investment in our business. We are all excited to have them aboard.”

Opmantek Software is well known for its ability to scale, replace or consolidate older systems and its flexibility to deliver network visibility and automation regardless of the size, location and type of hardware and software infrastructure. It’s validated by MSPs, Telecommunications companies and ISPs worldwide. This was an essential consideration for the Nextlink Internet team.

Opmantek CEO Craig Nelson says the multi-year relationship with Nextlink Internet was a great example of Opmantek’s commitment to working with their customers to find the best commercial and technical solutions to grow their business.

“Opmantek is a global company, but the recent interest from the US market has been extraordinary. US customers like Nextlink Internet recognize we have technology that works at scale, at a low cost. In many cases, we are replacing outdated systems that aren’t flexible enough to allow businesses to grow and change. We look at every customer as a long term customer and consider our relationship as being a partnership. It’s the way we operate that benefits the customer.

Nextlink’s Jordan Long Director of Network Operations, says, “Opmantek has transformed our operation from reactive to proactive. Being on the front foot allows us to deliver a new level of customer service. Having insights from the rich data that the platform provides us on network health drives our capacity upgrade strategies. We’re integrating it into NOC operations and we’re reaping the benefits, and we’ve only just started.

The platform proved itself during the recent snowstorms. Jordan continues, “I am so pleased we had it. It allowed us to quickly identify the problems and dispatch staff to fix hardware and kept our helpdesk across the situation, ensuring our customers were updated. Not a single alert was false, or an event missed. We recovered quickly.”

Request a demonstration of Opmantek Software or talk to a Network Engineer about your specific network management, automation or audit requirements – book an appointment HERE

About Opmantek:

Opmantek is a multi-award-winning software company operating in the field of Intelligent Network Management, Network Process Automation and IT Audit.
Opmantek’s software helps IT teams detect faults, automate the process, review current and historical network performance, predict where future failures are likely to occur and audit everything attached to their network, cost-effectively.
Opmantek software manages some of the world’s most complex IT environments, including some of the world’s largest telecommunications carriers and Managed Service Providers.
Learn more about Opmantek at www.opmantek.com.

About Nextlink Internet:

Nextlink Internet is an internet service provider delivering high-speed internet and voice services throughout Texas, Oklahoma, Kansas & Nebraska to residential, business, K-12, higher learning, and governmental agencies.
Nextlink Internet uses fixed wireless and fibre-optic technology to deliver voice and data services to the under-served enterprise, commercial, and residential markets within the states they serve.
Since initiating operations in the fall of 2012 in Weatherford, Texas, Nextlink Internet has experienced radical, organic growth. It has become one of the largest wireless internet service providers in the nation. Currently, Nextlink Internet ranks as the 6th largest fixed wireless provider in the United States.
Learn more about Nextlink Internet at www.Nextlinkinternet.com

Press Contacts

Adam Leeflang
General Manager, Opmantek
adaml@opmantek.com
+61 731 023 042
www.opmantek.com

3-Steps To Increase Your Automated Event Management

3-Steps To Increase Your Automated Event Management

by | Apr 7, 2021 | Automation, Blog Post, MSP, NMIS, opEvents

Recent advances in Operational Process Automation at Opmantek means that our MSP customers can deliver exceptional value to their clients; exceeding their SLAs whilst becoming incredibly sticky.

Are you facing any of the challenges below?

  • Cost pressures as clients try to drive down prices.
  • Ability to meet your SLAs due to overworked technical teams.
  • Absolute reliance on one or two technicians to keep your clients happy.
  • Challenges in retaining level 3-4 technical resources.
  • Significant burdens in maintaining accreditation.
  • Managing increasingly complex client networks.
  • Retaining skills associated with client legacy networks.

Resolve these challenges with incredibly rapid ROI and amazingly low TCO

Opmantek has long believed that Operational Process Automation is one of the foundational pillars for a successful network management strategy. A key piece to this is ensuring that actions are undertaken in a consistent manner each time, with no variation from what is outlined as the standard protocol.

This will help you to:

  • Simplify the procedure
  • Reduce cost
  • Deliver consistent outcomes with your agreed SLAs

Through the use of “context sensitive event actions”, you may now replicate troubleshooting actions and escalation procedures, dynamically.

Example Use Case

1. Issue with Cisco Interface Identified

Here’s the event log for the entire network. Our event management system automatically parses incidents on your client’s networks into Events.

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2. Context sensitive action bar initiated

Once a specific event has been identified “Context Sensitive Actions” are displayed against the event either automatically or by guiding your NOC team through the steps to remediate.

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3. Cisco remediation commands executed

The system automatically creates a ticket in the system, pings the affected nodes and Troubleshoots (TS) the Cisco Interface. Once those actions conclude, the results are displayed on the event itself! The operator may now take further action or simply close out the Ticket.

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All of this can happen without the NOC or your client knowing there was ever an issue. Save time, save money and increase your clients’ satisfaction. If you’re interested in taking advantage of these incredible capabilities, please fill in the form below;

Book a Demo

What is the 95th percentile, and why does it matter?

What is the 95th percentile, and why does it matter?

by | Feb 10, 2021 | Automation, Blog Post

What is it?

If you run a network, you’ll be interested in the 95th percentile and what it means for network usage and possible spikes in your network pipe. It is a good number to use for planning network usage.

In general terms, the 95th percentile tells you that 95 per cent of the time your network usage will be below a particular amount. You can use this figure to calculate network billing for metered usage.

What information do you need to collect?

There are three things you’ll need to know to perform a percentile calculation

1. The percentile number. The 95th percentile basically says that 95 per cent of the time your usage is below this number, and the other 5 per cent of the time it exceeds that number.
2. Data points. These are the pieces of data you have collected. In the case of network usage, they would be based on network use for a set period, perhaps a day, a week or a month. The data would be collected regularly, and then collated. The more data points you use, the more certain you can be of your final percentile calculation.
3. Data set size. This is the range of the data point values you have collected over a period of time. Statistically, the greater the size of the data set, the more reliable your calculation will be.

How is it calculated?

Once you have all your data points, it’s fairly easy to calculate the 95th percentile.

Here’s an example that might help to explain it better:

The data points that have been collected for network usage are 3, 2, 5, 1, 4.

The total number of entries K = 5.

To calculate the 95th percentile, multiply the number of entries (K) by 0.95:

0.95 x 5 = 4.75 (let’s call this result N).

Now arrange the data points in ascending order.

The list will now be 1, 2, 3, 4, 5.

By removing all values greater than 4.75 (the highest 5 per cent of the data), you can see that the next highest remaining value is the 95th percentile, which in this case is 4.

This means that you would expect 95 per cent of all data measurements to fall at or below 4.

Why use it?

The reason the 95th percentile is so useful in measuring network usage is because it provides an accurate picture of how much it costs. By knowing the value of your network’s 95th percentile, it’s easy to identify spikes in usage. If you are billing clients for network usage, it’s common to rely on the 95th percentile as a basis for billing.

For example, if you have a monthly billing period, (and you have used data points collected from a monthly usage cycle) the 95th percentile allows a customer to have a short burst in traffic (36 hours or less in this case) without being charged for over-usage. This is known as burstable billing and there is a good article about it on Wikipedia.