Support
The NMIS user group can be found at http://tech.groups.yahoo.com/group/nmis_users/
Installation documents can be found at http://opmantek.com/Docs
We have started a community website which is at http://community.opmantek.com - this site is evolving, it will be integrated with Opmantek's website and your user account by Feb 1, 2012.
NMIS has been developed over 12 years for the greater good of the network management community and has always been free software. Many organizations over the years have asked for commercial support and it is now available.
Funds from support services facilitate further development of the product and secure the future of NMIS.
Why purchase support services?
Reduce Risk: Your network management system is a core business application - when something goes wrong you need somewhere to escalate.
Reduce your cost of ownership by leveraging Opmantek expertise.
Maximize what you get from NMIS, including the availability of the management platform and the use of the management platform and information.
Empower your IT staff, giving them the expertise they need to get the most out of NMIS.
Purchasing supports the development of NMIS
Free iPad2 or Apple gift voucher while promotion lasts .
What does support services include?
Purchasing support from Opmantek is the highest level of relationship a customer can have with Opmantek.
NMIS software with commercial support includes all versions of NMIS, all updates/bug fixes and tech support.
The commitment for queries/enquires is response via email within 24 hours. The reality is we are an EXTREMELY responsive organization and we NEVER want to let a customer down. Fixing problems and helping people is in our nature and our core values, and that’s how the organisation was born. Your problems are treated as our problems.
The following table describes the key features of Opmantek support services:
|
Feature |
Support Agreement |
No Support Agreement |
|
Ability to contact Opmantek directly for assistance |
Yes |
No |
|
Commitment to fix bugs/write custom patches |
Yes |
No |
|
Opmantek replication of faults/testing and diagnosis in Opmantek lab |
Yes |
No |
|
Prioritised input into development plan |
Yes |
No |
|
Advice on integration with other network management products |
Yes |
No |
|
Assistance with development to customize or integrate NMIS with other network management products |
Yes if development support purchased |
No (community only) |
|
User group membership |
Yes |
Yes |
|
Community support through user group (volunteer assistance from peers) |
Yes |
Yes |
|
Free downloads of VM’s – including all future releases of Virtual appliance |
Yes |
No |
|
Access to Opmantek NMIS support area - knowledge base/FAQs |
Yes |
Yes |
|
Access to documentation to assist in developing operational procedures with NMIS (including ITIL). |
Yes |
No |
|
Contributing financially to help NMIS develop further |
Yes |
No |
|
Discount on customizations |
Yes |
No |
|
Assistance and advice with migration from version 4 to version 8 |
Yes |
No (community only) |
|
A Free iPad2 with purchase! |
Yes |
No |
NMIS Software with commercial support includes all versions of NMIS software, all updates/bug fixes and tech support.
NMIS Support Pricing:
| Nodes | NMIS With Commercial Support | |
|---|---|---|
|
v4 VM and .tar |
v8 VM and .tar | |
|
Up to 100 Promotion buy now: FREE IPAD2! |
$4,995  |
$4,995  |
|
Up to 500 Promotion buy now: FREE IPAD2! |
$6,995 |
$6,995 |
|
Up to 5000 Promotion buy now: FREE IPAD2! |
$9,995 |
$9,995 |
|
Unlimited Promotion buy now: 2 x FREE IPAD2! |
$12,995 |
$12,995 |
|
Development Support Promotion buy now: 2 x FREE IPAD2! |
$18,995 |
$18,995 |
Phone support available for accredited customers – contact us
The NMIS user group can be found at http://tech.groups.yahoo.com/group/nmis_users/
Custom pricing or extended trials – Contact us
Managed service providers and OEM: Contact us for specialised modules and support.